He grew the Indian team tenfold from 200 to 2000 employees and his staff now supports the company’s global operational, analytic, and IT needs. Under his leadership, Encore India has been recognized among the Top 50 Companies to Work in India by the Great Place to Work Institute, for three successive years now.
Diversity & Inclusion – we need it
Diversity in the workplace is absolutely crucial in today’s world for an enhanced ability to reach strategic goals and create better organizational outcomes. Else, there is a risk of looking at the world through the lens of limited perspective that robs us of alternate views. Diversity and inclusion are essential at all levels, aspects and quadrants of leadership.
It’s the right thing to do and how!
While having diversity and inclusion within an organization is the right thing to do morally, there is a business imperative associated with it as well. In fact, “right thing to do” in itself is the business imperative. Customers, investors and other stakeholders are increasingly giving more weightage to organizations implementing right processes. Doing the right thing is becoming more relevant than ever, especially in business. There is enough evidence to indicate that women in senior women leadership roles, board room levels or CXO positions give stellar results. Research indicates that having three or more women in the board room enables companies to produce almost 50% more ROE.
Encore on its way to real diversity and inclusion
Focusing on outcomes such as diversity numbers or growth rates of diverse talent is a great way to evaluate the progress the organization has made. However, at Encore, what we want to bring is real change. First and foremost, the focus needs to lie on creating a culture that is sensitive to the cause of diversity and is focused on inclusion. Only a complete understanding of what inclusion means can make the initiative successful. While it is easy to state that 20% of our future leaders be women, what we need to discern is whether these 20% women leaders will be successful?
Be sure of the reason and let everyone know
We have to understand what Inclusion really means. If you want to launch a program that is focused on diverse talent, you first have to connect with each and every member of your organization and help them understand the need. You need to help them be a part of the solution and not be a part of the problem. Only when they are your co-partners in implementation of that program, will your program succeed on a variety of metrics. In the context of gender diversity and inclusion, if every man wants to make women working at Encore successful, it is going to be a lot more helpful than anything Encore as an organization can do to make women successful.
Sensitization programs help
At Encore, early in our Inclusion journey, we took the significant and radical step of showcasing the importance of inclusivity at the workplace. This was done with detailed diagnostics and research including employee focus groups and leadership interviews. Our diversity partners Altavis along with Steps Drama presented these insights to all our employees through interactive theater based workshops. Though nothing has 100% conversion rate but approaching the subject through different mediums buy tetracycline usa enables you to reach out to different audiences. Some would understand data, so you need to make data available to them so that they get the magnitude of the problem. Some would understand through emotional connect. These workshops helped employees attain the “aha!” moment, that no amount of class room training or campaigning would have achieved.
Top leadership commitment is an absolute must for D&I agenda
The culture of an organization is a function of the CEO or leadership. A leader’s shortcomings and strengths manifest as shortcomings and strengths of the organization. More than anybody else, the leader needs to be connected with the value of inclusion.
Success at D&I means enabling choices
Success at diversity & inclusion means giving our employees, both men and women, the power of choice at Encore. Whether they want to have better work life balance, or to be more ambitious in their careers or to take a back seat, we need to be able to provide employees with these choices and options in their careers. We are continually focused on enhancing our policy framework to create enabling and progressive policies and inclusive, flexible benefit programs.
A leader is a leader and leadership skills are the same
Leadership expectations don’t change whether it’s a man, a woman or a person from some religion or caste or creed because leadership in essence is about serving others.Leadership is not about chasing positions and titles; it is about an individual’s ability to inspire others.
Strangely as we have taken D&I as a global initiative, we have realized that things abroad are not much different. The same themes and fears play out everywhere, their degrees may vary according to geographies and awareness levels, fundamental biases still remain. The laws or regulations just scratch the surface of the problem. Till you fully embrace what Inclusion means, it is unlikely to bring about any real change.
Message to women aspiring to be leaders or being a part of harmonious culture
The limit of your potential is set by you. If one feels discriminated, each one of us has the power within us to step up to create an inclusive environment. If the majority isn’t including, can you walk up to them and share your story? By sharing your story you have included them. The burden doesn’t necessarily rest on the rest of the world. You can take charge and create a better environment for yourself and everyone else.
D&I future for Encore and India
Fortunately, there is a growing sensitization and awareness of the need for inclusion in the corporate world. It is emerging from business needs and there will be companies that will create real inclusive culture and become beacons of change. As companies embrace this concept and witness better results, they will be inspired to invest more in it, transforming it into a virtuous cycle that keeps perpetuating itself. Hopefully organizations will also help see the impact of that in the society.
Platforms like Biz Divas have an important part to play
Biz Divas is a great initiative and it helps put into perspective that change cannot be superficial. Biz Divas as a forum is very well positioned to energize and become the catalyst to change and create an ecosystem that will sustain the change
Great place to work and I had a good three years of experience with Encor.Thank you.
Currently working with encore Awesome company in terms of everything .. Actually great place to work …up and downs are there still company trying to manage with employees … I m happy …. Love u encore
Great place to work !!
Worked for 5 years and had never realised how it passed until I resigned. Encore has been best place to work and will always be…
There are no Companies like Encore. Indeed a great place to work! Employees centric, transparent and very friendly environment. Happy Employees tends to stick longer and helps with the growth and production of the Company!
I have worked with Encore for good 30 months and have no doubts in saying that yes it is one of the finest places to work with, and not because of other leaders but yes because of work culture created by Mr. MR .. (He makes fun of u if u call him sir, great man) ..
Encore name a big brand and a great place to work with thanks MR for creating healthy enviorment in the organisation…
I worked with encore for almost three years and still regret why I left such a nice company best part about encore is its values and equality.. We all are still encore giants does not matter we are a part of encore family today or not…
Completed 3 years in Encore and I can say our company is unique.. the kind of culture that prevails in encore i hav never seen in any other company (joined Encore after 5 years of experience in call center industry). Encore has a spiritual aura.. my vocabulary would fall short if i start praising encore..
I wanna say “THANK YOU” Mr. Manu Rikhye sir for creating a company like ENCORE…. Such a ‘great place to work’ . Though i am no longer part of it still wanna say , always be like this and support and guide everyone to follow what u have established. Gr8 Man to work with 🙂
I miss encore…
Had happy 10 months…
Respects & Regards,
Payal Behl
I spent my 2 wonderful years @encoreb working with 2 projects .Truly employee centric companY to work with n was great to be a part .Coolest DM’s n GM’s.N Afcorse coffee with u M.R haha questing round n he speech at Townhall amazing n ur the coolest VP n full of life .Miss days spent at encore.Regret leaving encore.
I become speechless wen someone asks me about Encore… Amazing,wonderful ,fantabulous organisation to work with… The bestest company I must say… Till date whatever companies I have worked with this is the only company that is employee centric.. It not only says it but alas has proves it… Love you encore… Miss it a lot…
The best organization that I have ever worked for.
Manu Rikhye is the one of the best leader in india. He know how to run the organization. I have worked in encore capital around 3.5 years. It is really great place to work but only because of Manu Rikhye.
I love this company vry much….i hope to be again part of this company….its a vry much employee centric organisation….and i love you all and specially hard working GMs wound not mentioned anybody’s name… wish u all the best in future to grow more along with the employees
I proudly say that Encore is my First Home and I feel so comfortable and happy comming here each day. Didnt even get to know how I completed 4 yrs. I just love my Home and Frnds I am working with. Thanks to Encore and my supportive frnds.